Canceling an Individual or Teacher Subscription

The best way to cancel your monthly or annual individual or teacher subscription to Merge will depend on how you originally subscribed.

This help article will cover how to cancel your Merge Subscription if you originally subscribed in the following ways:

• You subscribed directly from Merge using a credit card
• You subscribed via your device appstore 

Cancel a Subscription Directly from Merge

1. Visit www.Dashboard.MergeEDU.com and sign in using your login information. 

2. Select "Subscription" from the left side menu.

3. Then Select "Manage Subscription".

4. Once on your Subscription Management Page, select "Cancel Subscription." It's that easy!

From this page, you can also see your subscription details, update payment method, view your payment history, see the next billing date, or update your subscription.

If you still have questions about cancelling your subscription, don't hesitate to reach us at support@mergeedu.com. 

Cancel a Subscription from your Device App Store

If you subscribed to Merge via your device's app store, you must cancel your subscription via your device’s app store.

Note: If you subscribed via your device app store, Merge does not have the ability to cancel your subscription. It must be done from your end on your device app store. Uninstalling an app does NOT cancel the subscription.

Below we’ll go over the steps of how to cancel a subscription on iOS, Android, or Windows.

Canceling a subscription on an iOS device

Follow these steps to cancel a subscription on an Apple device:

1. Open the “App Store” app. 
2. Tap your profile icon at the top-right of the screen. 
3. Tap “Subscriptions”.
4. Tap the subscription (under “Active”) that you want to manage. Note: there are two Merge apps marked “MERGE EDU Premium” - Merge Explorer and Object Viewer. You may have a subscription to one or both of these apps.
5. Tap “Cancel Subscription”. If you don’t see “Cancel Subscription,” then the subscription is already canceled and won't renew.

Canceling a subscription on an Android device

Follow these steps to cancel a subscription on an Android device:

1. Open the “Google Play” app.
2. At the top left, tap the menu icon.
3. Tap “Subscriptions”.
4. Select the subscription you want to cancel. Note: there are two Merge apps marked “MERGE EDU Premium” - Merge Explorer and Object Viewer. You may have a subscription to one or both of these apps.
5. Tap “Cancel subscription”, then follow the prompts to complete the cancellation.

Canceling a subscription on a Windows device

Follow these steps to cancel a subscription on an Windows device:

1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.
2. Find your subscription and select Manage. Note: If you see "Turn on recurring billing" instead of a link that says "Manage", this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.
3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
4. Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

We hope this article was helpful in showing you how to cancel your Merge subscription!

If you have any questions, feel free to contact the support team at support@mergeedu.com.