Cancelling an individual subscription

Cancelling an individual subscription

image1.jpg

If you would like to cancel your monthly or annual individual subscription to one of the Merge apps, you can do so directly from your device’s app store or Settings. 

Please note that since individual licenses to Merge apps are distributed via the app stores, Merge does not have the ability to remotely cancel a user's subscription, and it must be done from your end. Uninstalling an app does not cancel the subscription.

Below we’ll go over the steps of how to cancel a subscription on iOS and Android:

Cancelling a subscription on an iOS device

Follow these steps to cancel a subscription on an Apple device:

  1. Open the “App Store” app. 
  2. Tap your profile icon at the top-right of the screen. 
  3. Tap “Subscriptions”.
  4. Tap the subscription (under “Active”) that you want to manage. Note: there are two Merge apps marked “MERGE EDU Premium” - Merge Explorer and Object Viewer. You may have a subscription to one or both of these apps.
  5. Tap “Cancel Subscription”. If you don’t see “Cancel Subscription,” then the subscription is already canceled and won't renew.

image4.gif

Cancelling a subscription on an Android device

Follow these steps to cancel a subscription on an Android device:

  1. Open the “Google Play” app.
  2. At the top left, tap the menu icon.
  3. Tap “Subscriptions”.
  4. Select the subscription you want to cancel. Note: there are two Merge apps marked “MERGE EDU Premium” - Merge Explorer and Object Viewer. You may have a subscription to one or both of these apps.
  5. Tap “Cancel subscription”, then follow the prompts to complete the cancellation.

image3.jpg

We hope this article was helpful in showing you how to cancel an individual subscription to Merge EDU. We hope you’ll give our apps a try again in the future!

If you have any questions, feel free to contact our dedicated support team at support@mergeedu.com.

Was this article helpful?
0 out of 0 found this helpful