My Merge Headset won't focus, what can I do?

There are a number of factors that may contribute to the quality of the visual experience. Try some of these troubleshooting tips:

  • Remove the protective lens covers that come on the Merge Headset lenses
  • Use your thumb and pointer finger to slide the lens adjustments (located at the top and bottom of the Headset) in and out until it matches your vision
  • Push the phone inside the goggles down all the way after the headset is fully on your head
  • Uninstall and reinstall the the google cardboard viewer and rescan the QR Code located on the back strap of the Headset (or with the link provided)
  • For 360 videos on Youtube, switch to a higher quality resolution setting in Google Cardboard mode

If you are still experiencing difficulties after trying these steps, please contact us at support@mergeedu.com.

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